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Terms & Conditions

Please read these terms carefully before using our website or purchasing our products.

Contents

PHILTER Labs, Inc. Terms of Service

Effective Date: February 12, 2026

1. General Statement / Website Terms of Use

The www.PHILTERLABS.com website, and all related content, mobile applications (if applicable), and associated services (collectively the "Website"), is a service owned and operated by Philter Labs, Inc. ("Philter Labs," "us" or "we"). Philter Labs has adopted these Terms of Service to inform you of your rights and obligations when using the Website and/or when purchasing any Philter Labs products or goods ("Products") ("Terms of Service" or "Terms").

Your use of this Website, and/or your purchase of any Products constitutes your agreement to the following Terms of Service. If you do not agree to these Terms of Service you may not use the Website or purchase our Products from the websites.

Philter Labs may, and reserves the right, to from time to time modify, limit, change, discontinue, or replace the website and these Terms of Service at any time. In the event Philter Labs modifies, limits, changes, or replaces the website or these Terms of Service, your continued use thereafter constitutes your agreement to such modification, limitation, change, or replacement.

It is your responsibility to check and understand the local laws in your jurisdiction regarding purchasing eligibility in order to purchase from or access our Website.

These Terms contain a mandatory individual arbitration and class action/jury trial waiver provision that requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions.

2. Eligibility, Safety Acknowledgment, and Registration

This is a contract between you and Philter Labs. You must read and agree to these terms before using the Website. If you do not agree, you may not use the Website to register for an account. You may use the Website only if you can form a binding contract with Philter Labs, and only in compliance with these Terms and all applicable local, state, national, and international laws, rules and regulations.

You must be of legal age in your jurisdiction to use our Website and purchase our products.

Philter Labs products are personal air filtration devices designed for adults. You must be at least 18 years of age to create an account and make purchases.

Product Safety Notice

Please read all product instructions before use. Philter Labs products are designed for personal air filtration use only. Do not disassemble, modify, or use the product for any purpose other than its intended use.

You acknowledge and agree that Philter Labs products should be used in accordance with all applicable local, state, and federal regulations.

3. Termination of Account

We reserve the right to restrict access to, suspend, disable, terminate, and/or delete your account for any reason that we deem necessary, or for no reason. In the event your account is suspended, disabled, terminated, or deleted, your only option is to request reinstatement of your account by contacting Philter Labs via the Contact Form. You may not open alternate accounts.

4. Electronic Communication

With the creation of an account you agree that we may send to you electronic notices or other communication regarding this Website. These types of electronic communications will be sent to the email address that was provided during registration and/or the email address associated with your account. The contents of any communication are effective when sent, regardless of when you receive or whether you read the communication.

5. Marketing Communication

By providing your email address and subscribing to Philter Labs' Newsletter, you are representing you are at least 18 years of age and will receive electronic communications and exclusive offers. These exclusive offers may be unavailable depending on your state and local regulations. All offers are Void Where Prohibited.

The email address provided will be used solely by Philter Labs and will not be sold to, shared with, or otherwise disclosed to other parties, except as permitted under our Privacy Policy.

6. Communications with Philter Labs

Customers and visitors are encouraged to forward comments or other communications to Philter Labs via www.PhilterLabs.com or via e-mail. You agree that you will not transmit content to Philter Labs that is illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam".

7. Payment

You agree to pay for all purchase orders you place through the Website. Except where noted otherwise, the prices displayed for Philter Labs products represent the full retail price listed on the product itself. All prices are quoted and payable in US dollars, regardless of where an order is placed or shipped. Foreign exchange rates apply and may depend on the date your order was placed.

Your purchases may also be subject to sales tax, VAT, or other taxes or duties at the point of sale where applicable.

8. Cancellation Policy

Orders submitted cannot be cancelled once the tracking information has been generated. Generally, tracking information is generated 24 hours from the time that the order was submitted. To cancel an order placed before tracking information is generated, please contact Philter Labs Support as soon as possible.

9. Return Policy

We guarantee all products against manufacturers' defects within 7 days of purchase. If your merchandise is defective, please Contact Us at support@philterlabs.com to obtain authorization to return the defective product. We are available via email Monday through Friday from 9 AM to 5 PM PST.

We reserve the right to determine whether merchandise is defective and to replace or refund defective merchandise if necessary. In no event will Philter Labs accept return of and/or issue any refund for purchases made other than through the Website, including purchases made from an authorized Philter Labs retailer.

Because of the nature of the products sold through the Website, for sanitary reasons, Philter Labs accepts returns of and will issue refunds only for new and unused devices.

10. Damaged / Incomplete / Incorrect Orders

You agree to immediately inspect any goods purchased upon receipt of your purchase order. Please report damaged, incorrect, or incomplete orders to us immediately. If you received an order shipped from Philter Labs that is damaged, incorrect, or incomplete, please contact Philter Labs Support immediately at support@philterlabs.com.

11. Product Resale Prohibited

You agree not to sell, resell, distribute or make available to others, or otherwise use or exploit for any commercial purposes any portion of any Products or services purchased from this Website or otherwise obtained from Philter Labs or a Philter Labs representative without prior written permission of an authorized representative of Philter Labs.

12. Compliance with Law; Indemnification

You agree that your use of any Products and/or Philter Labs services will comply at all times with all applicable laws and regulations, in all relevant jurisdictions. You agree to indemnify, defend, and hold harmless Philter Labs and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, liabilities, damages, losses, obligations, costs or debt, expenses arising out of or in connection with your use of and access to any Philter Labs Products or services, or this Website.

13. Counterfeiting

The fight against unauthorized sales and counterfeiting is a long-term commitment to quality and service that is taken seriously by Philter Labs. We advise consumers to be cautious when purchasing products from unauthorized resellers as the quality, reliability and safety of these products is uncertain.

Any Product purchased outside of our exclusive sales network runs the risk of being counterfeit and is not guaranteed under our Warranty.

14. Third Party Links

This Website may contain links to third-party websites. Philter Labs does not intend these links to be viewed as an endorsement of those websites or their content. If you decide to access third-party websites, you do so at your own risk.

15. Privacy Statement

For more information about how we use and protect your personal information you may provide through our Website, please review our Privacy Policy below. Note that Philter Labs reserves the right to change its Privacy Policy at any time without notice.

16. Governing Law, Venue, and Class Action/Jury Trial Waiver

These Terms of Service will be governed by and interpreted under the laws of the State of California, USA, without regard to its principles of conflict of laws. Exclusive venue for any dispute that arises out of or relates to these Terms of Service or your use of the Website will be the state or federal courts of San Diego, California.

You agree that any cause of action you have that arises out of or relates to these Terms of Service or your use of the Website must be brought by you within one year after the cause of action accrues. Otherwise any such action by you against Philter Labs is permanently barred.

Arbitration Notice

For any dispute with Philter Labs, you agree to first contact us via email and attempt to resolve the dispute with us informally. In the unlikely event that Philter Labs has not been able to resolve a dispute it has with you after sixty (60) days, we each agree to resolve any claim, dispute, or controversy by binding arbitration by JAMS, under the Optional Expedited Arbitration Procedures then in effect for JAMS.

CLASS ACTION/JURY TRIAL WAIVER: All claims must be brought in the parties' individual capacity, and not as a plaintiff or class member in any purported class action, collective action, private attorney general action or other representative proceeding. You agree that, by entering into this agreement, you and Philter Labs are each waiving the right to a trial by jury or to participate in a class action.

17. Release and Waiver of Claims

You hereby agree to waive any and all claims that you have or may have in the future against Philter Labs, or any of its distributors, resulting from use of the Website and Philter Labs Products and services; and to release Philter Labs or any of its distributors from any and all liability from any loss, damage, injury or expense that you or any users of this Website and any Philter Labs Products or services may suffer.

18. Trademarks and Copyright

This Website features trademarks, service marks, logos, text, software, files, graphics, photos, images, design, music, video and data that are the property of Philter Labs and its affiliates or licensors. All of these materials are protected under copyright, trademark and other laws of the United States and other countries.

19. Use of Material from this Website

All content of this Website is the property of and owned by Philter Labs or its licensors, and are protected by copyright, trademark, and/or other laws. You expressly agree that you are prohibited from reproducing, copying, modifying, displaying, adapting, publishing, translating, performing publicly, reverse engineering, transferring, transmitting, broadcasting, distributing, licensing, selling, creating derivative works of, or gifting, in whole or in part, the Materials.

20. Disclaimers of Warranty

Philter Labs products and services, and this website, are provided on an "as is" and "as available" basis. Use of the foregoing is at your own risk. To the maximum extent permitted by applicable law, Philter Labs expressly disclaims any and all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

21. Limitation of Liability

To the fullest extent permitted under applicable law, you understand and agree that neither Philter Labs nor any of its affiliates, agents, directors, employees, suppliers, licensors, or third-party content providers shall be liable for any direct, indirect, incidental, special, exemplary, consequential, punitive or any other damages, in an amount exceeding the amount you paid to Philter Labs hereunder or $100.00, whichever is greater.

Contact Information

Philter Labs, Inc.
571 2nd Street
Encinitas CA 92024
legal@philterlabs.com

PHILTER Labs, Inc. Privacy Policy

Effective Date: February 12, 2026

Welcome to www.PhilterLabs.com, offered by Philter Labs, Inc. ("Philter Labs", "us" or "we"). This privacy policy addresses how information is collected, stored, and utilized through our website, www.PhilterLabs.com (the "Website") and any mobile application we may offer in the future which is linked to this Policy (collectively, the "Services").

By accessing or using our Services, you signify that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

1. Information Collected

In order to offer an enjoyable and premium experience on our Websites, we collect information which can personally identify you (e.g., name, address and email) and information that is about you but that does not identify you individually (e.g., aggregate information on the number and frequency of visits to various pages of the Websites).

Information that you provide to us:

We may collect personal information that you provide to us directly, such as your name, phone number, location, payment information, and e-mail address when you register on our Websites, purchase a product, sign up for our Newsletter mailing list, or otherwise communicate with us.

Information automatically collected:

We and our third-party partners automatically collect certain types of usage information when you visit our Website, use our Service, read our emails, or otherwise engage with us. We typically collect this information through a variety of tracking technologies, including cookies, web beacons, file information and similar technologies.

2. Use and Sharing of Information Collected

Philter Labs utilizes information that is collected in various ways. Information collected helps our efforts to advance our customers' and visitors' online experience when visiting our Service. We may share your personal information with:

  • Third-party vendors, service providers, contractors and agents that perform services on our behalf
  • Other companies and brands owned or controlled by Philter Labs
  • Other parties in connection with a company transaction, such as a merger, corporate restructuring, sale of company assets or shares
  • Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to comply with the law

3. Eligibility

You must be at least 18 years of age to purchase products from our Website. We reserve the right to verify your identity and eligibility to make purchases.

4. Third Party Tracking and Online Advertising

We may share, or we may permit third party online advertising networks and other third party services, to collect, information about your use of our Service over time so that they may play or display ads that may be relevant to your interests on our Service as well as on other websites or apps.

5. Your California Privacy Rights

If you are a California resident, you have the right to receive, once per year, free of charge: 1) the identity of any third-party company to which we have disclosed your personal information for that company's direct marketing purpose on our Websites; and 2) a description of the categories of personal information disclosed. To request this information, please contact us at legal@philterlabs.com

For expanded rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), please see Section 12: CCPA/CPRA Privacy Rights below.

6. Rights with Respect to Your Data

If you have any questions about reviewing, modifying, correcting, or deleting your information, or if you want to remove your name or comments from our Website or publicly displayed content, you can contact us directly at legal@philterlabs.com.

You can stop receiving promotional email communications from us by clicking on the "unsubscribe link" provided in such communications.

7. Privacy For Persons Under Age 21

Our Service is not intended for individuals under the age of 21. We do not knowingly collect or solicit any information from anyone under the age of 21 on this Service. In the event that we learn that we have inadvertently collected personal information from a person under age 21, we will delete that information as quickly as possible.

8. Users Outside of the U.S.

Your information collected through our website may be stored and processed in the United States or any other country in which Philter Labs or its affiliates or service providers maintain facilities. You consent to the transfer of information to the U.S. or any other country in which Philter Labs maintains facilities.

9. Third Party Websites

Our Service may contain links to websites operated by third parties. This Privacy Policy does not apply to these third-party websites or services. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms & conditions.

10. Security

We take the security of your information extremely seriously and employ physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our website. Our Service supports the industry standard Secure Socket Layer (SSL) encryption which is applied to all data transmitted.

11. Changes to this Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices. When we change the Privacy Policy in a material manner we will let you know and update the date at the top of this page.

12. CCPA/CPRA Privacy Rights (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with the following rights regarding your personal information:

  • Right to Know: You have the right to request that we disclose what categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected your information, our business purpose for collecting your information, and the categories of third parties with whom we share your information.
  • Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
  • Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. Philter Labs does not sell personal information. If this practice changes, we will update this policy and provide an opt-out mechanism.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To submit a verifiable consumer request, please contact us at legal@philterlabs.com. We will respond to your request within 45 days. You may also designate an authorized agent to make a request on your behalf.

13. GDPR Rights (European Economic Area)

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). We process your personal data on the following legal bases:

  • Consent: Where you have given us explicit consent to process your personal data for specific purposes.
  • Contract Performance: Where processing is necessary to fulfill a contract with you, such as processing your order.
  • Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our products and services, provided these interests do not override your rights.

Under the GDPR, you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure: Request deletion of your personal data under certain circumstances.
  • Right to Restriction of Processing: Request that we limit the processing of your personal data.
  • Right to Data Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal. You also have the right to lodge a complaint with a supervisory authority in your country of residence. To exercise any of these rights, contact us at legal@philterlabs.com

14. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law or for legitimate business purposes, including fraud prevention, dispute resolution, and enforcement of our agreements.

Transaction data is retained for a minimum of 7 years for tax and accounting compliance purposes. If you would like to request deletion of your personal information, please contact us at legal@philterlabs.com. Please note that some information may need to be retained to comply with legal obligations.

15. Data Breach Notification

In the event of a data breach that compromises the security of your personal information, Philter Labs will notify affected users within 72 hours of becoming aware of the breach. Notification will include the nature of the breach, the categories of data affected, the steps we are taking to address the breach, and recommended actions you can take to protect yourself.

If you suspect a data breach or unauthorized access to your account, please report it immediately to legal@philterlabs.com

16. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your experience and analyze site traffic. The types of cookies we use include:

  • Essential Cookies: Required for the Website to function properly, including session management, shopping cart functionality, and security features. These cannot be disabled.
  • Analytics Cookies: Used to understand how visitors interact with our Website. We use Google Analytics and Google Tag Manager to collect anonymous usage data such as page views, session duration, and referral sources.
  • Marketing/Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our Website. Shopify, our e-commerce platform, also uses cookies for essential e-commerce functionality and analytics.

17. Contact Us

If you have any questions about this Privacy Policy, please contact us at legal@philterlabs.com

SMS/MMS Mobile Message Marketing Program Terms

Philter Labs, Inc. (hereinafter, "We," "Us," "Our") is offering a mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the "Agreement").

By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration.

User Opt In

The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. Message and data rates may apply.

User Opt Out

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program.

Program Description

Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of digital and physical products, services, and events.

Cost and Frequency

Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

Support Instructions

For support regarding the Program, text "HELP" to the number you received messages from or email us at contact@philterlabs.com.

Our Disclaimer of Warranty

The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. T-Mobile is not liable for delayed or undelivered mobile messages.

Age Restriction

You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent's or legal guardian's permission to do so.

Dispute Resolution

In the event that there is a dispute, claim, or controversy between you and Us arising out of or relating to this Agreement, such dispute will be determined by arbitration in Encinitas, California before one arbitrator in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA").

The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding.

Questions about our terms or privacy policy?

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