Shipping

UPDATE: Philter Labs, Inc. now ships to the USA, Canada, Mexico and more than 180 countries worldwide! 

For the US: Free Shipping on orders $49 or more

International: Free Shipping on orders $100 or more 

If your order qualifies for free shipping, then it will be shipped using USPS First Class Mail and the same or similar local service depending on your country. 

Please note that shipping times do not include processing time. 
(Items generally take 1-2 business days to process)

How long does it take to ship?
FREE SHIPPING FOR THE US: 3-7 Business Days 

FREE SHIPPING FOR INTERNATIONAL: 14-21 Business Days 

All other Shipping Options are listed during Checkout with approx. shipping times For remote locations, please add an additional 2-5 business days to each shipping methods expected delivery time.

What you should know:
We only ship on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 1PM PST will be processed the following business day.

International Orders: We offer shipping rates from UPS, FEDEX and DHL depending on how quickly you'd like your product to arrive. 

Please be sure to include your phone number and email address or we won't be able to process your order. Depending on the value of the order you place, it might be subject to additional duties and taxes. These vary so please do your own research so you're aware of the final charges. 

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking and shipping information. 

We've added ROUTE to our website! 

ROUTE is a comprehensive order protection app that insures your package in case it's lost or stolen. 

Technically, once orders leave our fulfillment house, Philter Labs is no longer responsible for the package. Unfortunately, lost or stolen packages are a part of transacting online and the Philter Labs team is always trying to offer our customers the best options for a seamless experience. 

For only $.98, ROUTE will send you a free, replacement product if your package is lost in the mail or stolen after delivery. 

If you choose to protect your order with ROUTE, you will receive an email confirmation with information to download their app which allows you to track your order and effortlessly file claims should an issue arise. 

Moving forward, if ROUTE is not chosen at Checkout, any lost or stolen packages will have to first be reported by the customer to USPS or other carrier before Philter Labs can offer any additional support. 

If you have any questions regarding ROUTE, please email us at support@philterlabs.com. 

COUNTRIES WE NOW SHIP TO: 

Central America

Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands 

Europe

Åland Islands, Albania, Andorra, Armenia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City 

Oceania

Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna 

South America

Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela